Spencer & Lynn
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Shipping & Processing

Where we ship, what it costs and how long it takes.

On this page (9)
  1. Shipping
  2. Cost and timing
  3. If something goes wrong
  4. Order Tracking
  5. Address Accuracy
  6. Carriers
  7. Processing Time
  8. Final Sale & Clearance Items
  9. Local Delivery

01Shipping

We deliver promptly to the following states: AK, CA, CT, FL, ID, LA, NE, NV, NH, NM, ND, OR, VA, WV, and WY. Standard shipping typically takes 4 to 7 business days. Enjoy free standard shipping on orders over $300! Please note that packages are sent uninsured. For security, please ship to a safe location, as Spencer & Lynn is not liable for lost or stolen packages once delivered. Someone 21 years or older must be present to receive deliveries that include wine or spirits.

02Cost and timing

  • Packing: within 3 business days of your order. Around holidays it can take a little longer.
  • Transit: UPS Ground, usually 4 to 7 business days. Faster UPS services are offered at checkout.
  • Cost: live UPS rates, shown at checkout before you pay.
  • Free shipping on orders over $300.

03If something goes wrong

A bottle arrived damaged, leaking or wrong?Tell us within 3 days, with your order number and a photo of the bottle and packaging. Once we review it, we may offer a replacement, an exchange, store credit or a refund.

Full details are on our Returns page.

04Order Tracking

Once your order is processed and shipped, you'll receive a confirmation email with tracking details. This email includes a tracking number and link to the carrier's website to monitor your shipment. Be sure your email address is entered correctly at checkout to receive tracking updates. If you do not receive this email within a few days, check your spam folder or contact us at [email protected].

05Address Accuracy

It is your responsibility to provide an accurate delivery address. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

06Carriers

We ship through UPS, with rates calculated live at checkout based on discounted rates. Delivery times are estimates and cannot be guaranteed. Spencer & Lynn is not responsible for packages once delivered, whether left at your address or in your mailbox.

07Processing Time

Orders are processed at our distribution center in Mystic, Connecticut, typically within 3 business days. During holidays or sales periods, processing times may extend slightly. Once shipped, you'll receive a tracking email.

08Final Sale & Clearance Items

All sales are final on clearance items. These purchases are ineligible for returns, refunds, or exchanges and are not included in store-wide sales or promotions.

09Local Delivery

Convenient Local Delivery in Connecticut!

We proudly offer local delivery to our customers in the Mystic area and surrounding towns within 10 miles of the shop. Delivery is $10, and free on orders over $75. Orders placed before 3 PM are usually delivered the same day, depending on driver availability.

Requirements

  • Local delivery is available for addresses within 10 miles of our Mystic store.
  • Delivery is $10, and free on orders over $75.
  • Someone 21 years or older must be present to receive deliveries that include wine or spirits
  • Please ensure accurate delivery instructions are provided at checkout to avoid delays

For more information on our local delivery service, please reach out to [email protected].